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How Can We Help?
Questions about cold plunges, saunas, hot tubs, or an existing order? Owned and operated by Recharge Athletics, our team is ready to help.
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Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow its progress.
Is shipping really free on cold plunges and saunas?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx depending on your destination and package size. Please see our Shipping Policy page for full details.
What is your return policy?
We want you to be completely happy with your purchase. If something is not right, please contact our team and we will walk you through the return process. For full terms and timelines, visit our Return Policy page or send us a message using the form below.
Can I exchange my cold plunge or sauna for a different model?
Exchanges are handled on a case-by-case basis depending on the product and its condition. The best way to start is by reaching out to our support team via email or phone so we can discuss your options. We will do our best to find the right solution for you.
Do your saunas require professional installation?
Installation requirements vary by model. Many of our indoor and outdoor saunas are designed for straightforward assembly, but some larger units may benefit from professional help. Check the product page for specific setup details, or contact us and we can advise based on the model you are considering.
What power supply do cold plunges and hot tubs need?
Power requirements depend on the specific product. Some cold plunges and hot tubs run on a standard 110V household outlet, while others may require a dedicated 220V circuit. Each product listing includes electrical specifications, and our team is happy to help you confirm compatibility before you buy.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team responds to every inquiry within one business day, keeping you informed at every step.
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Built to Last
Every cold plunge, sauna, and hot tub in our collection is designed with durable materials for long-term use.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every shipment.
